Jordan Hale
Data Analyst
Chicago, IL · (312) 555-0142 · jordan.hale@email.com
Summary
Data analyst with 6 years turning messy operations data into weekly decisions. Builds trusted dashboards, writes SQL that finance will reuse, and sits with operators until the metric actually matches the floor.
Experience
2021 – Present
Data Analyst — Midwest Freight Co.
Chicago, IL
- Rebuilt on-time delivery reporting used by 14 terminals; cut weekly close from 9 hours to 2.
- Flagged a billing mismatch that recovered $180k in unpaid accessorials over two quarters.
- Trained dispatch leads to read exception queues without waiting on a ticket.
2018 – 2021
Junior Analyst — Lakeshore Retail
Chicago, IL
- Owned store traffic and conversion workbooks for 40 locations.
- Automated inventory aging extracts from the warehouse system.
- Kept teammates unblocked by documenting decisions and sharing weekly updates.
2016 – 2018
Operations Associate — Lakeshore Retail
Evanston, IL
- Reconciled daily sales and supported cycle counts on weekends.
- Improved a recurring process so the team spent less time on rework.
- Helped onboard a new hire on tools and quality expectations for the role.
2014 – 2016
Junior Data — Chicago Partners
Chicago, IL
- Helped onboard a new hire on tools and quality expectations for the role.
- Supported day-to-day junior data work at Chicago Partners with clear ownership and deadlines.
- Kept teammates unblocked by documenting decisions and sharing weekly updates.
Education
B.S. Statistics, University of Illinois Chicago (2012 – 2016)
SQL for Data Science, Coursera (2018)
Skills
SQL · Excel · Tableau · Python · Stakeholder writing · Stakeholder updates · Documentation
CERTIFICATIONS
Applied SQL · Professional certificate · 2023
Excel in the workplace · Workshop series · 2022
Documentation and handoff · Internal training · 2021
Stakeholder communication · Leadership series · 2020
Quality and process fundamentals · Ops academy · 2019
AWARDS
Recognized for data analyst delivery2023
Team collaboration award2022
Customer impact nominee2021
Peer mentoring recognition2020
LANGUAGES
English · Spanish
INTERESTS
Mentoring · Process design · Community volunteering · Trail running · Reading
REFERENCES
Alex Morgan · Former manager · Available upon request
Priya Shah · Cross-functional partner · Available upon request
Chris Nguyen · Peer lead · Available upon request